Refund

#1: Before your order leaves the warehouse, please contact us as soon as possible, we will intercept the order for you and refund it in full.

#2: After your order leaves the warehouse (you will receive an email with logistics information), this means that the order has been picked up by the logistics provider and cannot be intercepted. If you don't want this order, you can contact us to apply for a return after receiving the order.

#1:Paypal payment:The refund will be returned to your account within 24 hours.

#2:Credit card payment: There is often some processing time before a refund is posted. The refund will be returned to your account within 2-7 business days.

If you have any questions about the refund, please contact us, we are happy to help you!

Return

We strictly package the product when it is shipped to ensure that it is adequately protected during transportation.

But if you receive the product and find it is unfortunately damaged, Please contact us within 30 days after the product is delivered, and provide pictures or videos of the damaged product. We will send you a new set of products after confirmation.

At the same time, We will provide you with the return address, you need to return the damaged product, and we will bear the returned shipping cost.

Of course, if you no longer need the product, we will provide you with a return address and bear all the costs of returning the product.We will give you a full refund after receiving the product.

If you contact us after 30 days, we will handle the case in accordance with the following “180-day quality-related issue guarantee”.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

Please contact us within 30 days after receiving the product. We will provide you with the return address and give you a full refund after receiving the product.(Please make sure the product is brand new and unused, and the packaging is complete.)

If the product has quality problems, the return shipping cost is borne by the seller. If there is no quality problem, the return shipping cost is borne by the buyer.

Exchange & warranty

We strictly package the product when it is shipped to ensure that it is adequately protected during transportation.

If you receive the product and find it is unfortunately damaged, Please contact us within 30 days after the product is delivered, and provide pictures or videos of the damaged product.

We will send you a new set of products after confirmation.

At the same time, We will provide you with the return address, you need to return the damaged product, and we will bear the returned shipping cost.

If you contact us after 30 days, we will handle the case in accordance with the following “180-day quality-related issue guarantee”.

#1: Within 30 days from product delivery, if the product has related quality problems, buyers can return the product to replace the new product. For quality-related issues, we will bear all shipping costs incurred during the return and exchange process.

#2: Within 30~120 days from product delivery, if the product has related quality problems, we will provide parts or repair services free of charge. For product failures that cause the main functions of the product to be unavailable, we will replace it with a new product free of charge according to the actual situation. Buyers need to pay the shipping cost of product return, and we will pay for the shipping cost of sending out the new product.

#3: Within 120~180 days from product delivery, if the product has related quality problems, we will provide parts or repair services free of charge. If the product cannot be repaired successfully, we will replace it with a new product free of charge.Buyers need to pay two-way shipping costs for product repair or replacement.

Customer support

Send a message

support@yo-gogo.com