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Refund Policy


Can I cancel my order after purchase?

# 1: The order can be canceled before being picked up by the logistics company, and we will refund you in full.

#2:After the order is picked up by the logistics company, according to the rules of the logistics company, the order cannot be canceled.

My order has not arrived for too long, can I get a refund?

When choosing the delivery method at checkout, the delivery time of the package will be indicated.

According to YO-GOGO shopping policy:
The order is delayed due to force majeure factors such as weather, logistics, flights, etc.
# 1: If the order cannot be delivered within the expected time, we will refund the freight to the customer.
# 2: If the order cannot be delivered within 45 / 60 working days after purchase, We will give a 100% refund to our customers. The order still belongs to the customer after delivery.

Can I return the product after receiving it?

# 1:If you are not satisfied with the item you received, you need to contact us within 7 days after receiving the product to request a return address. And provide us with the tracking number of the return within seven days. We will give you a full refund after receiving the product.
If the order is served more than 7 days, we will not process the return request.

#2:If the product has quality problems(Except for product accessories), the return shipping cost is borne by the seller. If there is no quality problem, the return shipping cost is borne by the buyer.

If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are 100% satisfied with your purchase.buying items online can be a daunting task, support to assist everyone as we highly value our customer satisfaction with absolute zero risks. We make sure that every customer is 100% satisfied in every aspect!

How long will I receive my refund?

# 1:If you pay with PayPal, after your order is approved for a refund, the refund will be returned to your account within 24 hours.
#2:If you pay by credit card, after your order is approved for a refund, the refund will be returned to your account within 1-5 business days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.