3D Fish Shape Catnip Cat Toy
- Made of cotton and short plush, it's soft and will not do harm to cats' paws.
- The simulation fish toy looks like real fish, it will make a lot of fun between you and your cat.
- Stuffed with catmint that can make your cat excited and relieve your cat's mood and stress, a good choice for your pet.
- This vivid fish toy will bring your cat a lot of pleasure and feel less lonely when you are not at home.
- Good choice for pet owners and can enhance the relationship between you and your pet.
- Toys Type: Chew Toys
- Material: Material: Cotton + Plush + Catmint
- Condition: 100% Brand New
- Name: cat toy interactive
- Product: dog cats intelligence training
- Size: 20 cm
- Package includes:1 x Fish Shape Catnip Cat Toy
1. When will my order ship?
2. My package says delivered, but I didn’t receive it.
3. How are shipping rates calculated?
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your yo-gogo order and/or shipping total. yo-gogo is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
Please note, yo-gogo is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.
4. Why is my order unfulfilled?
No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!
5. My international tracking is not updating.
We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.
Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends or holidays.
In the meantime here are some things that might help you locate your package:
If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated a tracking number.
If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however, your package may be delayed by customs, or may simply be missing a scan.
Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.
If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team firstname.lastname@example.org with your order number!
6.Delivery and Returns DelaysWe do our very best to process and ship your order as quickly as possible, however, once your order is transferred to USPS, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our HQ.
Please note, yo-gogo is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.
Please allow our full shipping times to pass before reaching out to our Customer Care team!
For returned orders, please note that we will issue a full refund for your order once it is received at our HQ and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!
Our babies love to travel and they may get to you sooner!
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